Star Kingdom Rocket Lamp

We have a 60 days return policy - No question asked. 

If you want to return your order, just let us know by email:

cs@starkingdomstore.co.uk and include your order number.

Please contact us within 60 days after your package has been delivered. We will use the tracking information to determine the delivery date.

Please make sure the item is in exactly the same condition (unused) that you received it in. It must also be in the original packaging.

Some items are not eligible returns: 

1. Seasonal goods
2. Intimate or sanitary items
3. Health and personal care items

Our return address is located in West Yorkshire. The address will be listed in the form.

Return postage is made at your cost. However, we are pleased to compensate you for the cost of the return shipping fee with a store credit of up to £10.

Please note that we are not liable for any parcel lost during its return shipment.

Returning Faulty Products

In the rare case that a product becomes faulty or you receive a product with defects, you are entitled to request a replacement within 60 days of receiving the item.

In the first instance, please provide photo/video evidence of the product's manufacturing defects via email at cs@starkingdomstore.co.uk

Don't forget to also include the following information:

    Your order number

    The name and email address used to place the order

If your claim is valid, we will deliver a replacement to you free of charge.

Delivery Cost: 
UK: £3.99 for orders below £40, free delivery for orders over £40
European Countries: €7.89 flat rate

New delivery destinations: In addition to the United Kingdom, we are now delivering to all European Countries.

Delivery time for the UK & EU
Average delivery lead time for the products in stock is between 3 days and 12 working days. EU orders will take slightly more time after brexit. Please feel free to get in touch for more information.

We always try our best to deliver your order as soon as possible. However with recent Royal Mail and Felixstowe Port strike actions, it could affect our supply chain as well as the delivery service RM provide. Your parcel maybe slightly delayed as a result. Please get in touch with us if your order is urgent and we will try our best to help.

Some products are qualified for faster delivery (2-3 days UK only), please refer to the individual product description. If there is no mention of faster delivery, general delivery timeline applies. 

Working days do not include weekends and holidays. Thank you for your understanding and patience. 

Please note your ordered items could arrive in more than 1 parcel. 

Please login to your account to view the order fulfilment information.