Official Hogwarts Journal

From 1st March 2023. All deliveries will be made by Royal Mail.  Individual item has different delivery speed, please find the delivery information on the product page. For all express delivery items (RM Tracked 24 service) please find the list here. 

When using a mobile device, there is an extra step to reveal the discount code section. After select "Check Out" on the cart page, you will be taken to the information page. At the top select "Show Order Summary", you will be able to input the discount code there.

Absolutely. We are committed to continue our offer to our national heroes, please enjoy 20% using code NHS20. *Proof may be required 

Only one discount code can be used, so make sure to use the code for the best offer. 

Yes absolutely. The discount code offers discount on the sale price not the original price. 

Our website is secured with SSL certificate, and we are also a member of the ICO in the UK. Your personal data is secure and protected.

Payment gateways such as PayPal, Klarna, and Amazon Pay screen merchants rigorously, if they detect high returns and charge-back rates, they will simply terminate their payment service to substandard merchants.

We always aim to get our items back in stock so you can purchase them in the future. Now and again there can be an unexpected delay under the current circumstances with industrial actions which affects the supply chain. If so we’ll get in touch to let you know.

By law all online retailers are required to accept return requests within 14 days after delivery. Since the pandemic we have extended our policy to 60 days. You can return your orders by contacting us. Please see more about our policy here.

It will be paid for by us. As we have a FREE return policy, we will provide you with a prepaid return label, or if you prefer a collection from your doorstep can be arranged. Please see more about our policy here.

All LED lights and Solar lights are covered with a 365 days warranty from the day you receive the goods.

Our products are all selected and tested to the highest standard. We believe in social responsibilities and our duty as a business to reduce waste.
 The one-year warranty period gives you extra protection and peace of mind.

You can find out more about our warranty protection scheme:
https://www.starkingdomstore.com/pages/warranty

Our Customer Happiness Team replies to all online chat messages, emails, and contact form usually within a few hours, maximum of 1 working day. We don't operate during the weekend and bank holidays. Please do check your spam/junk folder as sometimes emails get filtered.  

We recommend using the chat box on the website, as that's the quickest way to get through to us. 

Sure, you can find more answers about your order and other general questions using the chat box function on the bottom right of the website.